Overcharge on Bank Statement. What can I do?I recieved my bank statement in the mail and was going over it when I noticed that Dairy Queen overcharged me for my order. Im absolutely certain that my order was $15.31. But my statement says $115.31. I dont have the receipt. What can I do besides going to speak to the manager? | |
Its a restaurant typo error that too many people make. They just punch the numbers in to fast and don't double check their work before they send it. Call your bank and dispute it immediately. the bank will take if off right then and there and investigate to make sure you are correct. That's what you pay for in m onthly fee's so make the bank do their job. Trust me it won't get put back on your charge.
=== First impression :
What you are saying is you did not make sure the amount billed was correct before you approved the charge, and worse, you did not get a receipt, or you got a receipt and did not examine it for errors, and then you lost or threw away the receipt.
You have to pay the bill.
You approved it at the time.
The cashier obviously rang up the order incorrectly, but you were not paying attention.
My opinion : the cashier knew darn well this amount was incorrect and was not about to correct it unless you mentioned it. It meant higher sales for the cashier's shift and made the cashier look good.
Now you know better and will make sure this does not happen again.
Also, why were you using a debit card at a fast food restaurant?
Only pay cash, this helps prevent these situations from happening.
=== Second impression :
A sale of $115.31 is unusual, and the manager should review the register records to see how such a large charge could have been made, as that would require a whopping large amount of food to be prepared.
It is possible the computer system running the Point Of Sale register has been modified and is presenting fraudulent information to the bank, but that requires a lengthy investigation by software programmers.
That is why it is so necessary for you to examine the register display before swiping your card, and examining and keeping your receipts. Without the paper trail, you are stuck trying to prove something that now exists only in your mind.
=== Get a restaurant prepaid card
Some restaurants, like McDonalds and Sonic, have prepaid cards which you buy with cash and then over time use up the amount as if it were a debit card. If you load such a card with a small amount like $40.00 then you limit how much you lose in suspicious transactions such as this one, and get to avoid the hassle of handling bills and coins.
I don't know if Dairy Queen has these.
As each restaurant is usually owned by a franchiser and not the corporation, the franchiser could optionally not participate in a prepaid card program, or any kind of credit or debit card program.
