My new bank keeps asking me for strange personal information ... ?I got a new checking account with a bank (whose name I won't mention right now) I signed up at the end of the day, so it was rushed. So I call them about a week later about something ... and they start asking me strange personal questions. Like ... what's my daughter's name and her age? It's not... | |
While working for a bank we would ask personal type questions to better understand your financial needs. I would ask someone the age of their child to see if a fiduciary savings account would be good for them or not. The more the bank knows about you the more then can offer or "sale" to you.
1. Are you sure you actually called the bank, or did you mis-dial and call some unscrupulous person?
2. Why were you calling the Bank and speaking to the Bank Manager? Does this bank not have an 800 number for customer service?
3. How can a bank verify information they don't have answers to?
I've never dealt with a bank that asked such questions and you shouldn't either. Close your account and go with another bank.
P.S. Is this a well known bank or is it just a small local bank???
If they're asking you personal questions, they should have been asking them of you when you opened the account. If they had, then they would ask you to give them the same answers as you did then so they can verify that it is indeed you with whom they are dealing. But, if they did NOT give you security screening questions to answer when they opened the account, something's fishy here.
You need to go back into the bank itself and ask for an explanation and to complete any forms that were not completed because they were "rushed" when you opened the account. The security questions are for your own protection, but the process should be more orderly - and the questions should NOT include questions about your children. The usual questions are such things as what's your father's middle name, what's your maternal grandmother's first name, in what town were you born, what's your pet's name - that sort of stuff, stuff you'd be the most likely to know and not someone else.
This the only bank in town? No!! Go find another bank and when you have completed the account satisfactorily, tell the first that you have found an institution which wanted your business, opened your account in a professional manner,asked only the necessary personal questions and welcomed you as a new member.
Change banks. Go to a new bank earlier in the day and take your time. It's your money and You are doing them a favor by doing business with them, in exchange for handling your money. Do not be badgered into revealing information over the phone.
I work at a bank and I've never been told to get information like that from any customer so you are right to be alarmed. We asked for mother's maiden name and stuff but nothing having to do with children. I would pick a new bank.
They are asking personal questions over the phone to verify it is really you. They purposely change the questions to make it harder to breach the security.
My cable company even asks strange personal questions.
Go to BBT cuz the don't ask that. I've never been asked that. I just opened an account last week.
LOL is my dentist 'supposed' to give me a breast exam?
