This is their US contact info....
There will also be a bank phone # amongst the bank paperwork you would have signed ...on-line.
Have your details and numbers at hand when you call.
They will and want to make it right.
Address: Corporate Headquarters
2700 Sanders Road
Prospect Heights
IL 60070
Telephone: +1 847 564 5000
HSBC Bank USA, N.A.
Address: One HSBC Center
Buffalo
NY 14203
Telephone:
Fax: +1 716 841 2424
+1 716 841 5391
If you owe back taxes or the bank they keep your money. When you call the bank they will tell you if that happened and you need to contact the IRS if they have taken your refund. Also several states collect a number of funds ranging from child support to traffic tickets via your refund. If you owe any state or federal agency for any thing this is a good likelihood what has happened to the money. If that is the case you need to know the amount because they frequently keep collecting for the agency well past the amount required to pay off the debt.
